Last update: April 30, 2021
When you register as a User, certain information such as name, company name, contact telephone number, and email address may be collected. When a Visitor contacts us and/or requests information about our Service, we will collect each Visitor’s email address and some other contact information in order to fulfill the Visitor’s request. We may also ask Visitors for their name, company name, telephone number, and email address. We may also ask questions about your company, job, and professional background. As you browse our Websites, your browser may send log data which may include your IP address, browser type, browser version, pages visited, time and date of visit, time spent on those pages, and referring pages, among other information.
If you are a User, we may collect Personal Data from you in order to properly register you or issue you a license to use our Service or to service a support request from you relating to our Service. This may include name, company name, email address, job title, department, IP address, and usage information relating to our Service.
We may also send Service related notifications or announcements to your email address if you are a User.
Please note that any data that you upload or connect to using our Service is NOT collected or transferred to us at any time.
If you wish to subscribe to a newsletter via our Websites or access other content from our Websites, we will collect Personal Data, such as your name and email address, in order to send you the newsletter. You may choose to stop receiving our newsletter or marketing emails by following unsubscribe instructions included in each of these emails, or you can contact us at [email protected].
We may also collect Personal Data from you if you contact us through third parties, including but not limited to: (i) Calendly for booking an appointment with us; (ii) Typeform for responding to our surveys; (iii) Delighted for providing us user feedback; (iv) Google reviews; (v) Workable for applying for a job at EXPAI; (vi) Freshdesk for submitting support tickets. Any third party that collects your information will have their own privacy policies governing how they use and protect your information. We encourage you to read those privacy policies.
We may collect Personal Data, including name, email address, and company name from people who attend our events or third-party events which we attend. This information is generally collected using a lead scanner or other means with each individual’s consent.
We will not intentionally collect or maintain, do not want you to provide, and will never ask you for, any information regarding medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or any other sensitive information.
We use information and Personal Data collected to help us provide and support our Websites and Service. The information is used to verify accounts and activity, and to promote security on our Service and Websites, including investigating suspicious activity or violations of any of our terms or policies or agreements which you may have entered into with us. We use any information and Personal Data collected to:
We may also analyse information collected from you to create a profile of your interests and preferences so we can tailor how we contact you or send you information about our Service that is more relevant to you. If additional information about you is available from external sources, we may use it to assist with this. Your information may also be used to help us identify general trends.
In certain circumstances, where you do not provide Personal Data which is required (for example, for us to register you to use our Service), we will not be able to provide the Service under our contract with you or may not be able to comply with a legal obligation on us. We will make it clear if and when this situation arises and what the consequences of not providing the personal data will be.
If we are ever involved in a merger, acquisition, or sale of all or a portion of its assets, your information, including Personal Data may be transferred to the acquiring entity. You will be notified of any impact with respect to any processing or of your information, including Personal Data, as well as any choices you may have regarding such changes.
We may also share your information within the family of companies that make up EXPAI, but only to the extent required to provide our Service or to respond to Visitor requests and needs. All entities making up EXPAI will process any information and Personal Data received under all applicable law.
If you are EXPAI Academy user and you subscribed to those services with your professional email address, we may share your information, including your personal data, with your employer, provided your employer is EXPAI customer. We will share your information solely in order to track your achievements and progress within Academy platform.
We will retain information, including Personal Data of Users and Visitors for as long as needed to provide our Service or respond to requests. We only retain and use the information and Personal Data as necessary to comply with our agreements, legal obligations, and the resolution of any disputes.
If you want to access, correct, delete, or transfer any information you have provided, you may send a request to EXPAI at [email protected] and we will respond and address your request within 30 days. This also applies to your right: (i) to be informed; (ii) of access; (iii) to rectification; (iv) to erasure; (v) to restrict processing; (vi) to data portability; (vii) to object); (vii) not to be subject to automated decision-making and (viii) to determine guidelines as to the use of your Personal Data after your death.
You also have the right to lodge a complaint with a supervisory authority.
We gather certain information in log files about your use of our Websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Websites, and store it in log files. We may also log or monitor information about your access to our Service, but this does not include any Personal Data.
Cookies are small data files stored on your device that help us improve our Websites and your experience browsing our Websites, see which areas and features of our Websites are popular. We may also from time to time use web beacons, which are electronic images that may be used in our emails to help deliver cookies, count visits and understand usage and campaign effectiveness. Web browsers are usually set to accept cookies by default. You may choose to set your browser to remove or reject browser cookies, but this may affect your experience visiting our Websites.
We may also work with other websites or platforms to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt out, click here or if located in the European Union click here. Please note you will continue to receive generic ads.
You can contact us with questions or concerns regarding any transfer of your information or Personal Data to jurisdictions outside the EEA.
Our Websites and Service are not designed for or directed at individuals under the age of thirteen (13) or minors as defined by local laws or regulations. We will never intentionally collect or maintain information about individuals considered children or minors. If we are notified about any collection of information about individuals considered children or minors, we will take all appropriate measures to investigate and, if necessary, delete that information.